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1. Where are you located?
2. What are your hours of operation?
3. Can anyone turn an animal into your facility?
4. Are you a "no kill" shelter?
5. Do you take in animals other than dogs and cats?
6. Do you accept donations?
7. I cannot adopt right now. May I come by and visit the animals?
8. How many dogs and cats can I own in Salem?

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1. How much is your adoption fee?
2. Is there an application process?
3. What is your adoption procedure?
4. How many animals can I adopt?
5. Do I have to have the animal I adopt spayed or neutered?
6. Do I have to live in the City of Salem to adopt from your facility?
7. Where can I find pictures of your adoptable animals?
8. Where can I see pictures of the adoptable animals online?

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1. I am remodeling my home. Which jobs require a permit?
2. I am adding gas logs to a fireplace, do I need a permit?
3. We are installing new kitchen cabinets do we need a permit?
4. What is the correct way to display a building permit and how long does it have to be kept up?
5. Is there any thing I can do if my neighbor has abandoned cars or trash on his property? What about an overgrown lawn?
6. Do the inspections have to be done in a specific order?
7. I am adding an additional outlet to my home, do I need a building permit?
8. Who can obtain a permit?
9. Do I have to be present during the inspection?
10. What should I know before I hire a contractor?

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1. When is a permit required?
2. What is a permit required for?
3. What is a permit not required for?
4. What are the requirements for permit types?

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1. What else should I bring with me the first day?
2. When do I start and how do I get there?
3. What will my training day be like?
4. How should I dress for the first day?
5. Do I need to bring any supplies the first day?
6. Does the academy have any rules I need to know about?
7. How tough is the physical fitness training?
8. How can I get ready for the physical fitness training?
9. I'm a little out of shape, should I just start working out?
10. What clothes or equipment do I need to buy?
11. What is Cardinal Criminal Justice Academy and why do I go there for my training?

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1. Who needs a business license?
2. What will my license cost?
3. What do I do to operate a business out of my home?
4. How do I know if a local business has a license?
5. Where do I file for Meals Tax?
6. Where do I file the Lodgings Tax?

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1. What do I do if I purchase a new vehicle?
2. What do I do if I sell or dispose of a vehicle?
3. What do I do if I move to Salem?
4. What I do if I move away from Salem?
5. How does the City of Salem value my vehicle?
6. What happens if I do not register my vehicle with the City within 30 days?

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1. How do I get a building permit?
2. When will my road be paved?
3. Is my property in the flood zone?
4. How do I get a sign permit?
5. How do I apply for rezoning?
6. When do I need a land disturbing permit?
7. I have a question about the greenway. Who do I contact?

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1. How do I get a street address?
2. How do I start my own business from home?
3. Where do I get a survey plat for my property?
4. Where can I find your schedule of fees?

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1. What are some tips for a dry basement?
2. What is a land disturbing permit?
3. How do I contact Miss Utility?
4. Why wasn't the water line in my backyard marked after I called Miss Utility?
5. Where is the septic located on my property?
6. What are E&S and VPDES?
7. What are the Street Standards & Details?
8. What is an illicit discharge?

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1. What's in Season?
2. What are the operating hours of the SFM?
3. What types of products can be sold at SFM?
4. How do I become a vendor at the SFM?
5. Why do your vendors often move around on the market?
6. What is the EBT / SNAP program?
7. Does the Salem Farmers Market accept credit and debit cards?

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1. Why do your fire trucks use lights and sirens, even in the middle of the night when there is no traffic?
2. Why does a fire engine come when I only request an ambulance?
3. Why do you send so many fire vehicles to a fire, especially a small fire?
4. I saw a City of Salem fire truck at a grocery store and some of the firefighters were inside shopping for food. Why do firefighters use fire trucks for non-emergency purposes while they are on duty?
5. How do I arrange to tour a fire station?
6. How can I get a copy of a fire incident or medical incident report?
7. What do you do with my personal information after I call 911?
8. How can I get a smoke detector from the fire department? Will you change the batteries?
9. Where can I go to have my child safety seat inspected or installed?
10. How do I dispose of hypodermic needles?
11. Is there open burning in the City of Salem?
12. Where can I find more information on fire training, emergency management and the like?
13. I need information that I couldn't find on your site. What now?

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1. How to Wear a Helmet Correctly
2. How to Ride Safely

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1. What are your business hours?
2. Where are you located?
3. Who do I contact to set up, change, or disconnect services?

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1. Does the City have a job hot line?
2. How do I get to your office?
3. Where do you advertise your jobs?
4. How often are jobs posted?
5. What are your office hours?
6. Should I send a resume with my job application?
7. Is the City's job application online?
8. What is the City's e-mail address for Human Resources?
9. What are the qualifications for positions posted?
10. I was told a job would be opening soon. May I turn in an application for the position?
11. What if I am selected?
12. What if I am not selected?

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1. Do we all have to agree?
2. How should we conduct our deliberations?
3. What happens after the closing arguments?
4. What if we do not understand the jury instructions?
5. What is the first thing we do?
6. What should we do after we have reached our verdict?
7. Will anyone be in the jury room besides the jury?

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1. Do I have to respond to the summons to jury service?
2. How long will I be in jury service?
3. How was I chosen for Jury Service?
4. How will I know what to expect and what to do during my jury service?
5. I have heard that sometimes jurors are not allowed to go home until after the trial is over. Will this happen to me?
6. Is there anything I can do to make my jury service more comfortable, convenient and enjoyable?
7. What about my Job?
8. What if an unexpected emergency keeps me from coming to the courthouse while I'm on a jury?
9. What if I can't perform jury service right now?
10. Will I be reimbursed for serving on a jury?

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1. How are juries chosen in a criminal case?
2. How are jurors chosen to sit on a jury in a civil case?
3. Is it possible that I might report for jury service but not sit on a jury?
4. What are alternate jurors?
5. Why are some jurors removed from the list?

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1. Can I talk to anyone about the trial while it is going on?
2. Can I watch news reports of the trial or read newspaper accounts of it?
3. How are criminal cases tried?
4. What if I accidentally hear something about the trial outside the courtroom, or if someone contacts me about the trial while it is still going on?
5. What if I need a break during the trial?
6. What are Jury Instructions?
7. What are my responsibilities now that I'm part of a jury?
8. What are the two types of criminal cases?
9. What happens during a civil trial?
10. What is a "question of fact"?
11. What is a "question of law"?
12. What should I do when testimony is stricken from the record?
13. Who awards damages in a civil case?
14. Who else will be in the courtroom? What will they be doing?
15. Who sets the punishment in a criminal case?
16. Why do the attorneys object to certain statements or evidence?
17. Why is the jury sometimes asked to leave the courtroom in the middle of a trial?

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1. Do I need to be home when you install the new meter?
2. How will I know when the meter has been upgraded?
3. How will you benefit from the AMI meter upgrade?
4. What is AMI?
5. Who will be installing the upgraded meter?
6. Why is my new meter flashing red?
7. Will my power be interrupted during the installation?

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1. Who do I contact for installing an irrigation system?
2. Who do I contact for trash collection questions or a tote replacement?

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1. Do I Need a Permit for a Sign?
2. How Do I Get a Permit?
3. Do I need an Inspection?
4. What Signs are Exempt from Having a Permit?

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1. How do you apply for the position of police officer?
2. How do I self-report a crime?
3. I am having problems with speeding motorists in my neighborhood. Who do I contact?
4. How do I get a copy of an automobile crash report?
5. How do I obtain an amplification permit?
6. Can I request an officer to work off duty at my business to provide security?
7. When I need the police for a non emergency situation should I call 911?
8. How can I get my Fingerprints taken?
9. Do I need fingerprints for a concealed weapon permit?
10. When can I pick up property that belongs to me from the Police Department?

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1. How does Smart911 work?
2. What is a Safety Profile?
3. What is Smart911 App?
4. What kind of information can I list in my safety profile?
5. Who should create a Safety Profile?
6. How long does it take to create a Safety Profile?
7. How do I know if my Safety Profile was successfully created?
8. Is there a cost to sign up for Smart911?
9. Can I include my family members?
10. What if English is not my primary language?
11. Once I have signed up do I need to do anything else?
12. Is my information secure?
13. Will my Safety Profile still work if something happens to the Rave Mobile Safety databases?

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1. What are the three steps in the appeal process?
2. What are the appeal procedures and deadlines?
3. How can I know if my assessment is correct?
4. What if I disagree with my assessment?
5. What are the grounds for an appeal of my assessment?
6. What is the Board of Equalization?
7. What do I need to bring to the meeting with the Board of Equalization?
8. What if I don't agree with the board's decision?

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1. Why do we have property tax?
2. What is the authority given by state to conduct reassessments?
3. What is the definition of market value?
4. How is property appraised?
5. Why do assessed values change each reassessment?
6. How can a change be made without an interior inspection?
7. Do you have to let the assessor in when an inspection is requested?
8. How can my assessment change if I haven't done anything to my property?
9. Why do some properties increase more than other properties?

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1. Who may register to vote in Virginia?
2. When may I register?
3. Where do I register?
4. How much does it cost?
5. Do I need special information to register?
6. Do I have to register by party affiliation?
7. Where will I vote?
8. When do elections take place?
9. Do I have to state my political party preference?
10. Do I have to register for this election?
11. What should I do after I move to another Virginia city or county after I register?
12. What should I do if I changed my name or local address since the last election?
13. Can I transfer my registration from another state?
14. When are the polls open?
15. What is a Primary?
16. Can anyone vote in a primary election?
17. Can I vote from the curbside?
18. What if I move within the 29 days before an election, and the books have closed?
19. Who may vote absentee?
20. How do I apply for an absentee ballot?
21. When can I apply for an absentee ballot?

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1. What is stormwater run-off?
2. What can I do at home?
3. How can I educate my employees?
4. Where do Salem’s storm drains empty?
5. Are yard clippings dangerous to put into storm drains?
6. How do I dispose of household hazardous waste / chemicals, etc?
7. What problems can stormwater run-off lead too?
8. What is a TMDL?

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1. What if I have more trash than will fit in my tote?
2. Will you pick up construction debris or roofing material?
3. How can I dispose of appliances / large items?
4. Will the City repair or replace my garbage tote?
5. Can I have more than one tote?
6. Will the City bring a truck or dumpster to my home for me to load trash?
7. How do I dispose of syringes / needles?

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1. What are collectible Bulk Waste items?
2. What is not the City's responsibility?

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1. Do I have to pay sewer charges on seasonal lawn watering needs?
2. Does the city provide a sewer credit for residents filling swimming pools?
3. How can I reduce my bill?
4. How do I enroll in the Utility Budget Billing Program?
5. What do I do if I suspect or have a known water leak?
6. Where can I find the current rates for water and electric services?
7. Why are my bills so high?

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1. Can I set up recurring automatic payments for my utility bill?
2. How can I pay my utility bill?
3. Who do I contact about fuel or cooling assistance payments?

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1. What do I do if I have a backup?
2. How can I prevent a backup?
3. What can I do about overflows?

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1. How do I hook up to Salem water or sewer?
2. What are the water and sewer rates and availability fees?
3. Who do I contact about payment options or billing questions?
4. Can I install a separate meter for water use that does not drain to the sewer?

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1. What is the Consent Order?
2. How does the Consent Order affect me?
3. What is the Salem Water Department doing?

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1. Where are you doing water and sewer work? Where are roads closed?
2. When will my sidewalk be repaired?

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1. What is the pH of the water from the City of Salem Water Department?
2. Is Salem's water soft or hard?
3. Why does the water sometimes look rusty?
4. Does Salem add fluoride to the water?
5. What can I do about chlorine odors?
6. Why does the taste and odor of my water sometimes differ?
7. Why would my water have a milky appearance?
8. If I have a question or concern about my water, who should I contact?

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1. What do I do if a sewer backup occurs?
2. What do I do if there is a water leak?

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1. What is I & I?
2. How does I & I affect me?
3. How can I help?

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1. How can I retrieve something that accidentally went down the drain?
2. Where can I drain my swimming pool?
3. Can I pour this down the drain?
4. What is FOG?
5. What is I/I?

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1. What is water loss?
2. How can I detect a water leak?
3. What are some other clues to water leakage?
4. Is the leak inside or outside your property?
5. What if you have a water leak or need additional assistance?
6. What are some ways to save on water use?