General Definition of Work

Performs difficult skilled technical work supervising and participating in customer service, billing, and collections, processing payments, managing customer accounts, and related work as apparent or assigned.  Work is performed under the limited supervision of the assigned supervisor.  Continuous supervision is exercised over all personnel within the team.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Provides customer service by phone or in person; handles escalated customer issues.
• Processes daily receipts; prepares and makes deposits; posts credit card payments.
• Analyzes, verifies, approves, and completes work orders; updates wages and various rates in work order system.
• Supervises assigned personnel; assigns, directs, trains, and inspects the work of staff; rewards, disciplines, coaches, counsels, and evaluates staff performance; develops staff schedules, reviews time sheets and approves leave.
• Manages customer accounts; makes account adjustments; assists with debt collection including identifying past due accounts.
• Assists with office operations; prepares and processes purchase orders; assists finance and other departments; coordinates work during situations.
• Attends internal meetings as directed.
• Prepares and submits a variety of financial and billing reports; verifies reports for accuracy; submits reports to finance for the preparation of journal entries; assists with billing audit reports when necessary.
• Assists in coordinating, compiling, and entering budget information.
• Processes billing ACH, assesses late penalties, and processes retiree insurance ACH.
• Reissues refund checks; approves miscellaneous billing invoices; sets up new bank drafts.
• Assists billing personnel and serves as backup as needed; assists with verifying and processing returned mail.
• Performs special projects as assigned; verifies and corrects data entry and account balances.

Knowledge, Skills and Abilities

Thorough knowledge of billing terminology, methods, procedures, and equipment; thorough knowledge of the principles and practices of billing, accounting, collections, and effective customer service principles and practices; thorough knowledge of modern office methods, practices, and equipment; skill in the use of standard office and billing equipment including personal computers and related software; ability to develop, implement, evaluate, and revise revenue collection policies and procedures; ability to perform mathematical computations with speed and accuracy; ability to prepare and maintain complex financial reports and records; ability to communicate effectively in oral and written form; ability to plan, assign, and supervise the work of staff; ability to establish and maintain effective working relationships with department heads, associates, and the general public.

Education and Experience

Associates/Technical degree with coursework in business administration, accounting, or related field and considerable experience in billing, collections, and customer service work in a supervisory role, or equivalent combination of education and experience.  Bachelor's degree preferred.

Physical Requirements

This work is sedentary and requires little to no exertion of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

None.

General Definition of Work

Performs skilled trades work maintaining and repairing a variety of automotive and construction equipment, maintaining work/shop area, performing road service calls, and related work as apparent or assigned.  Work is performed under the limited supervision of the City Garage Supervisor.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Performs routine and preventive maintenance and repair on a variety of vehicles and equipment including automobiles, school busses, tractors, heavy construction equipment, and landscaping equipment; performs tune-ups, checking lights, tires, brake linings, wiper blades, horns, suspensions, etc.
• Operates complex specialized automotive diagnostic testing equipment in the diagnosis and troubleshooting of mechanical problems, determines required repair or replacement of parts, and initiates repair.
• Fabricates replacement parts and metal for repairs to vehicles and equipment.
• Performs hydraulic maintenance, diagnostics, and repair; builds and fixes hydraulic hoses.
• Replaces or disassembles and rebuilds engines; makes necessary repairs and adjustments; replaces worn or defective parts.
• Performs diversified electrical work on automotive equipment such as diagnosing electrical shorts, installing batteries and terminals, repairing and adjusting lights and repairing generators, alternators, and starters.
• Changes, repairs, and replaces tires; mounts and balances car and large truck tires; replaces and checks brakes; performs exhaust work.
• Performs road service calls on vehicles and equipment; performs minor repairs on site, if possible; tows and recovers vehicles and equipment using rollback and wrecker.
• Maintains shop area in a clean and orderly state; opens and secures shop, tools, and equipment.
• Maintains equipment and supplies for work orders; orders and picks up supplies.
• Performs street maintenance duties as assigned including cutting trees, repairing roadways, picking up dead animals, etc.; operates light and heavy duty equipment.

Knowledge, Skills and Abilities

Thorough knowledge of the methods, tools, and equipment including electronic diagnostic equipment used in the repair of cars, trucks, school busses, construction and maintenance equipment; thorough knowledge and skill in the use and operation of shop tools and machinery such as drills, presses, grinders, micrometers, brake relining and drum grinding machines, and welding equipment; ability to diagnose defects in the drive trains, chassis, and other components of automotive equipment; ability to detect by inspection worn or broken automotive parts; ability to keep records of repairs and service operations and to make reports; ability to adapt available tools and repair parts to specific repair problems; ability to interpret and work from sketches, diagrams, and installation and repair charts; ability to follow oral and written instructions accurately; ability to establish and maintain effective working relationships with associates and the general public.

Education and Experience

High school diploma or GED and moderate experience in the maintenance and repair of diesel and gasoline-powered automotive equipment, or equivalent combination of education and experience.

Physical Requirements

This work requires the regular exertion of up to 25 pounds of force, frequent exertion of up to 50 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires standing, walking, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms, pushing or pulling and repetitive motions, frequently requires climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling and lifting and occasionally requires sitting; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm’s length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires working near moving mechanical parts, frequently requires working in high, precarious places and occasionally requires wet, humid conditions (non-weather), exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to extreme heat (non-weather), exposure to the risk of electrical shock and exposure to vibration; work is generally in a loud noise location (e.g. grounds maintenance, heavy traffic).

Special Requirements

Obtain Virginia State Inspector license within six months.

Valid commercial driver's license in the Commonwealth of Virginia, or the ability to obtain within six months.

General Definition of Work

Performs intermediate skilled administrative support work serving as the booking agent for the Civic Center, managing reservations and rentals, preparing contracts, preparing invoices and financial records, and related work as apparent or assigned.  Work is performed under the limited supervision of the Director of Civic Facilities.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Manages the booking system; meets with prospective customers and responds to inquiries or complaints; books room rentals; prepares space rental agendas; prepares space rental contracts; prepares and maintains files.
• Assists with training staff on booking system as needed.
• Assists in selling catering and meal functions. Works closely with Salem Catering to meet goals and service clients.
• Acts as liaison between clients and colleagues to facilitate work and accomplish objectives so events/meetings take place in a smooth and productive manner.
• Provides general administrative support and performs general office duties, including answering the phones, making copies, handling mail, updating calendars, assisting with presentations, reports, materials, etc. Ability to prioritize and manage projects with minimal supervision is key.
• Works at the Fair office, answers phones, and assists fair guests as needed; responds to questions from vendors or workers at the fair; assists with Stagg Bowl pregame and half-time events; works shows as needed or required.

Knowledge, Skills and Abilities

Thorough knowledge of standard office practices, procedures, equipment and office assistance techniques; thorough knowledge of business English, spelling, and arithmetic; thorough knowledge of the organization and functions of the Civic Center and of general administrative policies and practices; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; good organizational skills; ability to keep office records and to prepare accurate reports from file sources; ability to perform and organize work independently; ability to type and transcribe dictation; ability to prepare effective correspondence on routine matters and to perform routine office management details without referral to supervisor; ability to establish and maintain effective working relationships with City officials, associates, and the general public.

Education and Experience

High school diploma or GED and moderate experience in event planning, marketing and advertising, sales, hotel booking, or equivalent combination of education and experience required. Associates Degree preferred.

Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work frequently sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work occasionally requires exposure to fumes or airborne particles; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

None.

General Definition of Work

Performs intermediate skilled technical work assisting in the construction, maintenance, and operation of an electric distribution system, installing, maintaining, and repairing overhead and underground power lines and related facilities, operating equipment, and related work as apparent or assigned.  Work is performed under the limited supervision of the Electric Line Crew Leader.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Assists with planning and initiating projects; installs, maintains, and repairs overhead and underground high and low voltage electric transmission and distribution lines and related facilities.
• Supervises and assists with training assigned staff; establishes and ensures compliance with OSHA and customer safety requirements.
• Operates a variety of utility vehicles and equipment including line truck, bucket truck, digger, boom, compressor, test equipment, and tools, etc.; uses hot line equipment and tools.
• Climbs poles; installs hardware and fuse transformers; pulls wire; sets towers and poles.
• Installs and maintains transformers and other equipment; maintains existing high and low voltage lines.
• Assists with installation, maintenance, and repair of street lights, traffic signals, and recreation facility lighting.
• Trims trees, undergrowth, and other obstructions away from power lines and transformers.
• Installs, maintains, and tests fiber optic cables.
• Installs new electric services and electric service upgrades for utility customers; performs required line work on energized and de-energized circuits.
• Checks voltage, rotation, and troubleshoots electrical and mechanical systems.
• Installs and replaces meters and anti-tampering devices; installs temporary power hook ups.
• Checks and replaces cables as required.
• Sets up work zones to meet local and Federal safety standards to ensure protection of employees and the general public.
• Transports, loads, and unloads tools, materials, and equipment to and from work sites.
• Takes inventory and stocks supplies and equipment; cleans, greases, inspects, and performs maintenance checks on equipment; verifies the condition of all vehicles, equipment, and tools provided for use in the performance of work.
• May serve as Lead Technician in the absence of the Electric Line Crew Leader.

Knowledge, Skills and Abilities

General knowledge of the practices, methods, equipment, materials and tools used in the construction and maintenance of electric distribution and transmission systems; general knowledge of the occupational hazards connected with the work and the safety precautions to be taken; thorough knowledge of traffic laws and regulations governing equipment operation; skill in the operation of equipment to which assigned; ability to follow oral directions; ability to observe safety rules and regulations; ability to climb poles; ability to set poles, string wire, and perform related work; ability to perform manual labor for extended periods often under unfavorable weather conditions; ability to establish and maintain effective working relationships with associates, other utilities, customers, and the general public.

Education and Experience

High school diploma or GED and considerable experience in electric line construction and maintenance, or equivalent combination of education and experience.

Physical Requirements

This work requires the regular exertion of up to 25 pounds of force, frequent exertion of up to 50 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires standing, walking, speaking or hearing, using hands to finger, handle or feel, climbing or balancing, stooping, kneeling, crouching or crawling and reaching with hands and arms, frequently requires pushing or pulling, lifting and repetitive motions and occasionally requires sitting; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm’s length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires working near moving mechanical parts, working in high, precarious places, exposure to outdoor weather conditions, exposure to the risk of electrical shock and exposure to vibration, frequently requires exposure to fumes or airborne particles and occasionally requires exposure to toxic or caustic chemicals and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a very loud noise location (e.g. jack hammer work, garbage recycle plant).

Special Requirements

Obtain Flagging, Forklift, CPR, and First Aid certifications within six months of hire.

Completion of an approved electrical apprenticeship program within six months of hire.

Valid commercial driver's license in the Commonwealth of Virginia.

General Definition of Work

Performs protective service work patrolling the City, responding to service requests, enforcing laws and ordinances, making arrests, testifying in court, preparing records and files, preparing reports, and related work as apparent or assigned.  Work is performed under the moderate supervision of the Police Sergeant.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• On an assigned shift, operates a patrol vehicle or walks to observe for violations of criminal and traffic laws, suspicious activities, or persons, and disturbances of law and order.
• Responds to radio dispatches and answers calls and complaints; explains and enforces applicable State and local laws and ordinances.
• Interviews witnesses, victims, and suspects to obtain additional necessary information regarding crimes, accidents, violations, etc.; helps investigate crimes and collect evidence; conducts searches.
• Enforce traffic laws; issues citations for traffic violations and investigates traffic accidents; completes seatbelt surveys in certain locations to view problem areas.
• Provides police escorts, directs traffic; performs residential and commercial checks; attempts to reduce law infractions and accidents through high visibility.
• Serves warrants, summons, civil and criminal papers, etc.; attends and testifies in court; discusses cases with the Commonwealth Attorney.
• Detains, arrests, transports, and/or escorts suspects and evidence to the appropriate facility with due regard for safety.
• Ensures vehicle is properly maintained and performs vehicle inspections; maintains individual equipment.
• Prepares detailed reports on activities and assignments; completes court paperwork, accident reports, witness subpoenas, arrest records, fingerprints, photographs, etc.; complete miscellaneous community service reports such as seatbelt surveys, speed surveys, citizen questionnaires, etc.
• Participates in a variety of in-service and special training programs.
• Assists other law enforcement agencies when requested or assigned; may be assigned to investigation, animal control, DARE, schools, or other technical or special support operations.

Knowledge, Skills and Abilities

General knowledge of law enforcement methods, practices, and procedures; general knowledge of the geography of the City and location of important buildings; general knowledge of applicable local, Federal, and State laws; general knowledge of the rules and regulations of the Police Department; skill in the use of firearms and the operation of an automobile; ability to understand and carry out oral and written instructions; ability to communicate effectively in oral and written form; ability to prepare clear comprehensive reports; ability to deal courteously, firmly, and tactfully with the public; ability to analyze situations and to adopt quick, effective, and reasonable courses of action with due regard to hazards and circumstances; ability to establish and maintain effective working relationships with associates, other law enforcement officials, medical personnel, legal personnel, and general public.

Education and Experience

High school diploma or GED, or equivalent combination of education and experience.

Physical Requirements

This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 50 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms, frequently requires sitting, lifting and repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to outdoor weather conditions, frequently requires exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment and occasionally requires wet, humid conditions (non-weather), working near moving mechanical parts and working in high, precarious places; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

Obtain Law Enforcement Officer Certification within one year. Must meet and maintain all department, State and Federal training and education requirements for the position. Valid driver’s license in the Commonwealth of Virginia.

General Definition of Work

Performs protective service work patrolling the City, responding to service requests, enforcing laws and ordinances, making arrests, testifying in court, preparing records and files, preparing reports, and related work as apparent or assigned.  Work is performed under the moderate supervision of the Police Sergeant.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• On an assigned shift, operates a patrol vehicle or walks to observe for violations of criminal and traffic laws, suspicious activities, or persons, and disturbances of law and order.
• Responds to radio dispatches and answers calls and complaints; explains and enforces applicable State and local laws and ordinances.
• Interviews witnesses, victims, and suspects to obtain additional necessary information regarding crimes, accidents, violations, etc.; helps investigate crimes and collect evidence; conducts searches.
• Enforce traffic laws; issues citations for traffic violations and investigates traffic accidents; completes seatbelt surveys in certain locations to view problem areas.
• Provides police escorts, directs traffic; performs residential and commercial checks; attempts to reduce law infractions and accidents through high visibility.
• Serves warrants, summons, civil and criminal papers, etc.; attends and testifies in court; discusses cases with the Commonwealth Attorney.
• Detains, arrests, transports, and/or escorts suspects and evidence to the appropriate facility with due regard for safety.
• Ensures vehicle is properly maintained and performs vehicle inspections; maintains individual equipment.
• Prepares detailed reports on activities and assignments; completes court paperwork, accident reports, witness subpoenas, arrest records, fingerprints, photographs, etc.; complete miscellaneous community service reports such as seatbelt surveys, speed surveys, citizen questionnaires, etc.
• Participates in a variety of in-service and special training programs.
• Assists other law enforcement agencies when requested or assigned; may be assigned to investigation, animal control, DARE, schools, or other technical or special support operations.

Knowledge, Skills and Abilities

General knowledge of law enforcement methods, practices, and procedures; general knowledge of the geography of the City and location of important buildings; general knowledge of applicable local, Federal, and State laws; general knowledge of the rules and regulations of the Police Department; skill in the use of firearms and the operation of an automobile; ability to understand and carry out oral and written instructions; ability to communicate effectively in oral and written form; ability to prepare clear comprehensive reports; ability to deal courteously, firmly, and tactfully with the public; ability to analyze situations and to adopt quick, effective, and reasonable courses of action with due regard to hazards and circumstances; ability to establish and maintain effective working relationships with associates, other law enforcement officials, medical personnel, legal personnel, and general public.

Education and Experience

High school diploma or GED, or equivalent combination of education and experience.

Physical Requirements

This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 50 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms, frequently requires sitting, lifting and repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to outdoor weather conditions, frequently requires exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment and occasionally requires wet, humid conditions (non-weather), working near moving mechanical parts and working in high, precarious places; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

Obtain Law Enforcement Officer Certification within one year. Must meet and maintain all department, State and Federal training and education requirements for the position. Valid driver’s license in the Commonwealth of Virginia.

General Definition of Work

To provide information to the courts to assist with the bail decision and to provide supervision and services as ordered by a judicial officer to pretrial defendants.

ESSENTIAL Functions

• Perform those duties required pursuant to §19.2-152.4:3 of the Code of Virginia, as amended.
• Employ approved interview techniques and assessment procedures necessary to determine the defendants appropriateness for consideration for pretrial release.
• Review motor vehicle and criminal records, medical records, treatment reports and social histories to assess appropriate levels of supervision.
• Interview and screen inmates in Roanoke City and Roanoke County-Salem jail.
• Apply approved risk assessment tools to determine levels of appropriate mental health, psychological, or substance abuse, and social competency intervention and services.
• Supervise and monitor defendant progress completing required intervention and sanctions imposed by the court.
• Complete required breath testing and urine screening. Determine probable substance abuse behavioral patterns.
• Prepare and compose written reports to the court concerning the probationer’s progress and adjustment to probation and testify in Court as may be necessary.
• Maintain orderly files and case records.
• Fully utilize state-approved and guided computerized programs (PTCC) to track and monitor offender progress.
• Be effective in handling confrontational individuals.
• Be effective in working with people individually and in group setting.
• Such other duties as may be assigned by the Director.

Knowledge, SkillS and Abilities

Knowledge of basic interview techniques.

Knowledge of the personal and social dynamics of substance abuse.

Knowledge and proficiency in the use of computer programs (Windows; Microsoft Word) and computer-based data entry modules.

Minimum of two years' experience working in the criminal justice field. Prefer experience in pretrial services, but not required to apply.

Ability to communicate verbally and in writing.

Ability to establish and maintain effective working relationships in office settings.

Education and Experience

Bachelor's Degree from an accredited college or university with a major in Criminal Justice, Psychology, Sociology, or related field is required.

General Definition of Work

To provide probation supervision and assessment services to offenders referred by the courts to ensure their compliance with the conditions of probation imposed by the court.

ESSENTIAL Functions

• Employ approved interview techniques and assessment procedures necessary to determine the offenders level of competency and need.
• Review criminal records, medical records, treatment reports and social histories to assess appropriate levels of supervision.
• Apply approved classification tools to determine levels of appropriate mental health, psychological, or substance abuse, and social competency intervention and services.
• Supervise and monitor offender progress completing required intervention and sanctions imposed by the court.
• Complete required breath testing and drug screening as ordered by the courts.
• Prepare reports for the court concerning the probationer’s progress and adjustment to probation.
• Maintain orderly files and case records.
• Fully utilize state-approved and guided computerized programs (PTCC) to track and monitor offender progress.
• Prepare special reports for the courts as requested.
• Be effective in handling and maintaining confrontational individuals.
• Be effective in working with people individually.
• Be effective in working with people in group settings.
• Collaborate with worksites to monitor community service.
• Such other duties as may be assigned by the director.

Knowledge, SkillS and Abilities

Knowledge of basic interview techniques.

Knowledge of the personal and social dynamics of substance abuse

Knowledge of mental health diagnosis and treatment modalities.

Knowledge and proficiency in the use of computer programs (Windows; Microsoft Word, Excel) and computer-based data entry modules.

Basic familiarity with the criminal justice process and the court system.

Ability to communicate verbally and in writing.

Ability to establish and maintain effective working relationships in office settings

Minimum of two years' experience in case management and/or probation is required.

Education and Experience

Bachelor's Degree from an accredited college or university with a major in Criminal Justice, Psychology, Sociology, or related field is required.

General Definition of Work

Performs responsible unskilled work in animal care, cleaning of premises in animal control operations and some public contact, does related work as required. Work is performed under the regular supervision of the Animal Control Sergeant or his, her designee. 

Qualification Requirements

This is medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires stooping, standing, walking, lifting and grasping; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken levels; the worker is subject to noise and occasionally atmospheric conditions. 

Essential Functions

• Feeds, waters and cares for animals in the shelter;
• Cleans animal areas and maintains areas throughout the day;
• Cleans and maintains premises and animal areas;
• Stocks and maintains supplies and storage areas;
• Occasionally waits on public and answers phones if necessary;
• Performs related tasks as required 

Knowledge, Skills and Abilities

Some knowledge of animal care and behavior; skills in handling animals; come skill and knowledge in cleaning and general custodial duties; ability to deal effectively and tactfully with the public and co-workers. 

Education and Experience

Any combination of education and experience, sufficient to perform the essential functions of the position and some experience in working with animals.  

Special Requirements

Weekends required.  Job requires the handling of animals on a daily basis, cleaning, feeding and watering.  Some janitorial office cleaning is required.

General Definition of Work

Performs intermediate semiskilled work setting up, tearing down, cleaning, and maintaining civic facilities and equipment for sporting events, shows, and other activities, assisting staff and the general public, operating equipment, and related work as apparent or assigned.  Work is performed under the moderate supervision of the Civic Center Operations Supervisor.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Sets up and tears down facilities for sports events, shows, and other activities; sets up, takes down, modifies, and arranges special seating, scaffolding, press boxes, stages, floors, and tables as required.
• Performs set-up, repair, and maintenance on a variety of equipment including score boards, lighting, and public address systems. 
• Cleans and maintains facility and grounds; prepares and maintains sports facilities and fields as required.
• Assists catering, security, and event staff during events; assists the general public as needed.
• Operates equipment including, scissor lifts, floor machines, buffers, lawn mowers, and other equipment as needed.
• Assists with snow and ice removal.

Knowledge, Skills and Abilities

Some knowledge of building set up and arrangements; general knowledge of the operation of HVAC and electrical systems; general knowledge of the safe use, operation, and preventive maintenance of the assigned equipment; general knowledge in reading and interpreting diagrams and schematics; skill in the use of assigned equipment; ability to understand and follow specific oral instructions; ability to perform manual labor for extended periods, often under unfavorable weather conditions; ability to establish and maintain effective working relationships with vendors, promotors, government officials, associates, and the general public.

Education and Experience

Less than high school diploma or GED, or equivalent combination of education and experience.

Physical Requirements

This work requires the regular exertion of up to 25 pounds of force and occasional exertion of over 100 pounds of force; work regularly requires standing, walking, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms, pushing or pulling, lifting and repetitive motions, frequently requires climbing or balancing and occasionally requires sitting, stooping, kneeling, crouching or crawling and tasting or smelling; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work frequently requires exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment and occasionally requires working near moving mechanical parts, working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to the risk of electrical shock, exposure to vibration and wearing a self-contained breathing apparatus; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

Valid driver's license in the Commonwealth of Virginia may be required.

GENERAL DEFINITION AND CONDITIONS OF WORK:

Performs intermediate protective service work in the Sheriff’s Office involving a variety of general or support duty assignments; does related work as required.  Work is performed under the regular supervision of the Chief Deputy Sheriff.

This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects, and some medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects work requires climbing, stooping, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions; vocal communication is required for conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for depth perception, peripheral vision, preparing and analyzing written or computer data, operation of machines, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions, and hazards.  The worker may be exposed to bloodborne pathogens and may be required to wear specialized personal protective equipment.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

• Performs a variety of public safety duties in the Sheriff’s Office including courtroom security, transportation, personnel, service of civil process, etc.
• On an assigned shift, performs a scheduled or assigned Sheriff’s Office duty;
• Performs assigned court services and security duties, assists clerk’s office, operates metal detectors and x-ray machine, and executes judge’s orders and direction;
• Transports prisoners, detainees, mental patients, etc. to appointments, court or other transports as assigned;
• Executes evictions, repossessions, detainments or other court directed actions;
• Prepares detailed reports on activities and assignments;
• Serves civil process and criminal arrest warrants and a variety of other court papers and directions;
• Performs related tasks as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

General knowledge of laws, rules and regulations relating to courts and criminal justice; general knowledge of the geography of the City and location of important buildings; some knowledge of the rules and regulations of the Sheriff’s Office; skill in the use of firearms, public safety equipment and motor vehicles; ability to understand and carry out oral and written instructions and to prepare clear comprehensive reports; ability to deal courteously, firmly and tactfully with the public; ability to analyze situations and to adopt quick, effective and reasonable courses of action.

EDUCATION AND EXPERIENCE:

Any combination of education and experience equivalent to graduation from high school.

SPECIAL REQUIREMENTS:

Possession of an appropriate driver’s license valid in the Commonwealth of Virginia.  Must meet and maintain all Office and State training and education requirements for position.

General Definition of Work

Performs manual work setting up and serving at banquets or other events, working concession stands, and related work as apparent or assigned.  Work is performed under the supervision of the Assistant and/or Food and Beverage Manager.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Sets up and break down rooms for parties or banquets.
• Wait Staff for Banquet services to patrons.
• Ensures that there is enough food on the buffet line and refills items as needed.
• Accommodates all guests and is responsible for refilling beverages and removing dirty dishes from tables.
• Work in Concession stands to sell catering products.
• Ensures that customers receive everything ordered on a timely basis.
• Opens, closes, and cleans up kitchen and concession stands.
• Any other related work as required.

Knowledge, Skills and Abilities

Some knowledge of the nature of operations at the City's civic facilities; some knowledge of the use or care of food preparation equipment; ability to work long hours while standing and under high temperature conditions; ability to work with the public in a cordial, effective, and professional manner; ability to establish and maintain effective working relationships with associates, supervisors, and the general public.

Education and Experience

High school diploma or GED and minimal experience in banquet services, concessions, or equivalent combination of education and experience preferred.

Physical Requirements

This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires standing, walking, using hands to finger, handle or feel and repetitive motions, frequently requires stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting and occasionally requires sitting and tasting or smelling; work requires depth perception and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires visual inspection involving small defects and/or small parts, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to extreme cold (non-weather), exposure to extreme heat (non-weather), exposure to the risk of electrical shock and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a loud noise location (e.g. grounds maintenance, heavy traffic).

Special Requirements

None

Officiates adult and youth sports including baseball, basketball, football.  Must be dependable, with strong interpersonal skills and knowledge of the sport officiating.  On-field and court experience officiating and or NSA, ASA, USSSA certification preferred.  Must be 16 years of age or older.  Ability to work on an on-call basis preferred.  May work some weekends.

GENERAL DEFINITION AND CONDITIONS OF WORK:

Ensures security and safety for spectators of an assigned area in the Civic Center facility during scheduled events; does related work as required. Accepts and/or inspects tickets from patrons at assigned gate or entranceway in the Civic Center facility during scheduled events; escorts patrons to proper seating area; does related work as required. Work is performed under the regular supervision of an Events Manager and/or Events Service Supervisor.

Requires the exertion of 30 pounds of force occasionally, up to 15 pounds of force frequently, and up to 5 pounds of force constantly to move objects; work requires standing for long intervals, walking, lifting, finger grasping, feeling, and repetitive motion: vocal communication is required for expressing or exchanging direction by means of the spoken word, and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound; visual acuity is required for depth perception, color perception, visual inspection involving small print; operation of ticket scanning equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and occasionally outside environmental conditions, noise and hazards.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

Provides general security for an assigned area of the Civic Center during scheduled events;

properly inspects each admission ticket for correct date/time and event; may be assigned a seating area or vomitorium; inspects admission tickets and determines correct seating location for each ticket.

• Inspects patrons’ bags for prohibited items;
• Recognizes security violations and follows proper protocol;
• Refers escalated situations to supervisor when necessary;
• Ensures the security of hallways and surrounding non-public areas;
• Continuously monitors and inspects surroundings;
• Maintains positive communication with the public; 
• Operates portable ticket scanning machines and/or tears individual admission tickets;
• Ensures proper use of equipment;
• Operates flashlight;
• Negotiates steps and stairs;
• Responds to public inquiries during events;
• Life safety issues such as location and proper use of fire extinguishers;
• Locate and assist patrons in the event of an evacuation;
• Ability to count as they may be needed to count hard tickets after they are torn;
• Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Some knowledge of the practices and procedures of the Civic Center facilities; ability to establish and maintain effective working relationships with associates, supervisors and patrons; ability to work long hours while standing; ability to perform all duties in a cordial, effective and professional manner.

EDUCATION AND EXPERIENCE:

High school diploma (or GED), or any equivalent combination of training and experience.

SPECIAL REQUIREMENTS:

None.

GENERAL DEFINITION AND CONDITIONS OF WORK:

Regulates vehicle and foot traffic in conjunction with the moving of children to and from school; does related work as required.  Work is performed under the regular supervision of a Police Sergeant.

Requires the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; work requires standing, walking, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for peripheral vision, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions, noise, and vibration.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

Directs traffic around schools; assists children crossing traffic to and from school.

• Regulates vehicular traffic at designated crossing to allow children to cross safely;
• Regulates children using the crossing to assure that they conform to traffic regulations;
• Assists bus drivers, parents, vehicle operators, police and school staff to ensure a safe and orderly school ingress and egress process;
• Attends meetings, gives statements, provides reports, and testifies in court as necessary;
• Regulates traffic/parking as special events and non-school locations as assigned;
• Performs miscellaneous duties to assist with D.A.R.E., special events and other school functions and events;
• Takes appropriate action with children who fail to cooperate and reports such action as required;
• Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES:

General knowledge of traffic regulations; ability and willingness to work in inclement weather throughout the year; ability to follow oral and written instructions; ability to deal courteously and firmly with children, vehicle operators, school personnel and citizens.

EDUCATION AND EXPERIENCE:

High school diploma (or GED) is required.

General Definition of Work

Performs routine clerical and technical work keeping score sheets and/or time for youth and adult sports, including football, basketball, soccer, softball and baseball.  Does related work as required.  Work is performed under regular supervision.  Some knowledge of scorekeeping practices and procedures and timekeeping practices and procedures is preferred.  Ability to work on an on-call basis is preferred.  Must have ability to keep score in the official format for the sport assigned.  Must have ability to operate timing device for designated sport in facility assigned.  Ability to write in a legible manner.  Must be 16 years of age or older.  Will work some weekends and 10-30 hours per week.

General Definition of Work

Performs intermediate semiskilled work maintaining and repairing athletic fields and facilities, performing general maintenance and grounds keeping duties, and related work as apparent or assigned.  Work is performed under the moderate supervision of the Recreation Program Superintendent.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Prepares athletic fields for play; marks lines on playing fields; reshapes mounds; resets bases; performs general field maintenance duties.
• Mows and maintains athletic fields, parks, and playgrounds; plants shrubs, sows grass, blows leaves, and maintains beds; trims hedges and weeds around fences, play equipment, and other areas not accessible by mower.
• Cleans and disinfects restrooms; replenishes paper supplies and soap as necessary; clears clogged drains in sinks and toilets.
• Performs light maintenance and repair of equipment; checks and changes oil, water, and fluid levels; changes filters.
• Loads, transports, and unloads various materials, equipment, and supplies to various locations and facilities.
• Empties garbage cans; picks up litter and debris.
• Assists with snow and ice removal.
• Helps set up facilities for events.

Knowledge, Skills and Abilities

General knowledge of tools, materials, and equipment used in facility and ground maintenance work; general knowledge of building cleaning practices, supplies, and equipment and ability to use them economically and efficiently; some knowledge of safety precautions applicable to the duties of the class; ability to understand and follow specific oral instructions; ability to read and write; ability to perform manual labor for extended periods, often under unfavorable weather conditions; ability to operate tools and equipment safely; ability to establish and maintain effective working relationships with associates and the general public.

Education and Experience

High school diploma or GED, or equivalent combination of education and experience.

Physical Requirements

This work requires the regular exertion of up to 25 pounds of force, frequent exertion of up to 50 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms, frequently requires standing, walking, sitting, pushing or pulling, lifting and repetitive motions and occasionally requires climbing or balancing and stooping, kneeling, crouching or crawling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires visual inspection involving small defects and/or small parts, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to outdoor weather conditions, frequently requires working near moving mechanical parts and occasionally requires exposure to fumes or airborne particles, exposure to toxic or caustic chemicals and exposure to vibration; work is generally in a loud noise location (e.g. grounds maintenance, heavy traffic).

Special Requirements

Valid driver's license in the Commonwealth of Virginia.

General Definition of Work

Performs intermediate skilled human support work receiving and dispatching law enforcement, fire, and emergency medical service calls, receiving and processing non-emergency service calls, assisting public with informational requests, preparing and maintaining records and files, and related work as apparent or assigned.  Work is performed under the moderate supervision of the Telecommunications Manager.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Operates emergency communication system; answers and prioritizes all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire, and law enforcement personnel and/or advises callers of proper contact for assistance or information.
• Operates a computer terminal; transmits and receives information via Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) networks; enters medical, fire, and law enforcement calls into computer aided dispatch system.
• Monitors radio channels for medical, fire, and law enforcement agencies; maintains radio contact and monitors the safety of dispatched personnel; engages in emergency crisis intervention and provide emergency medical instructions as necessary; provides pre-arrival and post-dispatch instructions.
• Enters, reviews, and maintains warrants, protective orders, stolen/missing items (vehicles, guns, articles, etc.) missing persons, wanted persons, teletypes, traffic citations, pawn lists, parking tickets, etc. into VCIN, NCIC, and RMS; inspects data entries, records, and files for accuracy and completeness.
• Answers non-emergency and after hours calls for various departments.
• Maintains accurate records of all calls including the nature of calls, actions taken and time involved.
• Assists police personnel by providing services and information.

Knowledge, Skills and Abilities

General knowledge of the methods of operating the communications system; general knowledge of radio and teletype procedures; general knowledge of the geography of the City and location of important buildings; general knowledge of law enforcement forms, terminology, and records; general knowledge of departmental programs, policies, and procedures; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; ability to multi-task; ability to perform a considerable volume of detailed work; ability to maintain files; ability to type accurately and at a reasonable rate of speed; ability to follow written and oral directions; ability to speak distinctly; ability to acquire and relay information accurately; ability to solve problems within scope of responsibility; ability to deal courteously with the public under stressful conditions and remain calm; ability to establish and maintain effective working relationships with associates and the general public.

Education and Experience

High school diploma or GED, or equivalent combination of education and experience.

Physical Requirements

This work is sedentary and requires little to no exertion of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

Obtain VCIN, NCIC, Emergency Medical Dispatch, Basic Dispatch, and CPR certifications within two years.

Valid driver's license in the Commonwealth of Virginia.

General Definition of Work

Performs semiskilled work assisting in the installation, maintenance, and repair of water and sewer lines and appurtenances, transporting crews, materials, and equipment, and related work as apparent or assigned.  Work is performed under the moderate supervision of the Utility Lines Crew Supervisor.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Performs a variety of tasks in installing, maintaining, and repairing water and sewer lines; makes taps; installs and repairs service lines and laterals; maintains meters.
• Transports crew, materials, and equipment; drives truck to and from maintenance and construction sites.
• Repairs waterline breaks by cutting pavement, removing materials, repairing pipe, filling hole with backfill materials, and tamping or rolling fill material.
• Assists with repair of sanitary sewer system backups and overflows including CCTV and flushing of sewer lines.
• Spots for and directs drivers; sets up work zones and flags traffic; puts out signs, closes lanes, sets up lane shifts, and closes roads as directed.
• Installs and maintains informational, regulatory, and construction signs.
• Constructs, repairs, and maintains manholes.
• Repairs landscaping after installation, maintenance, or repair activities.
• Assists with a variety of after-hours emergency problems, stand-by, and trouble calls.

Knowledge, Skills and Abilities

Some knowledge of the tools, materials, and equipment used in the installation, replacement, maintenance, and repair of utility lines; some knowledge of a variety of maintenance and manual tasks involved in the installation, maintenance, repair, and replacement of utility lines and appurtenances; thorough knowledge in the use of common hand and power tools; ability to operate construction equipment; ability to perform manual and semiskilled labor for extended periods, often under unfavorable weather conditions; ability to establish and maintain effective working relationships with associates and the general public.

Education and Experience

High school diploma or GED, or equivalent combination of education and experience.

Physical Requirements

This work requires the regular exertion of up to 50 pounds of force, frequent exertion of up to 100 pounds of force and occasional exertion of over 100 pounds of force; work regularly requires standing, walking, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms, pushing or pulling, lifting and repetitive motions, frequently requires stooping, kneeling, crouching or crawling and occasionally requires sitting, climbing or balancing and tasting or smelling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires visual inspection involving small defects and/or small parts, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to wet humid conditions (non-weather) and exposure to outdoor weather conditions, frequently requires working near moving mechanical parts and exposure to vibration and occasionally requires working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to extreme cold (non-weather), exposure to extreme heat (non-weather), exposure to the risk of electrical shock, wearing a self-contained breathing apparatus and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a loud noise location (e.g. grounds maintenance, heavy traffic).

Special Requirements

Valid commercial driver's license in the Commonwealth of Virginia, or the ability to obtain within six months of hire.